Store Policies

At replacementpartsusa.com we strive to make your shopping experience a memorable one. We want you to have complete faith in our company and our products that you'll return to us again and again. The following policies will help us help you make the most of your purchase.

We understand that you sometimes need to return items, and we'll try our best to make the return process as easy as possible. Please be sure to read all the guidelines below.

Any merchandise returned without a Return Merchandise Authorization will be sent for recycling; no refunds or exchanges will be given. Items sent without an RMA cannot be returned back to the sender.

In order to keep our prices low we are unable to issue a refund for any return postage fees. Both the original shipping fee and the return postage fee are non-refundable.

• To request an RMA number, please email customerservice@replacementpartsusa.com 
• We suggest using a traceable shipping method such as USPS with Delivery Confirmation for your return to ensure that the package is not lost.
• We also recommend that you insure your shipment against loss and damages. We will not be responsible for returns being lost or damaged. Buyer will need to contact the shipping carrier directly with any lost or damage claims.
• One RMA number is permitted per invoice. If you have multiple orders you must request a separate RMA number for each order.
• Once you receive your RMA number, you must return the product(s) to us within 15 calendar days.
• We reserve the right to refuse any service that voids the return policy.
• All international shipments outside of the continental US are sold as is. All sales are final for international orders. They are non-returnable and non-refundable.

RETURN POLICY FOR REFUNDS ON NEW UNUSED ITEMS

• You must request a return for refund within 30 days after the order date.
• No authorization for refunds will be issued after 30 days.
• Please note that a 20% restocking fee will apply to returns for a refund.
• All returns for refund must be in new and resalable condition with all the original packaging, manuals, and accessories.
• Items that are damaged, used, or otherwise in non-resalable condition, cannot be returned for a refund. This includes items with writing on the packaging boxes or products without boxes, or missing hardware and/or manuals. 
 
• Your refund will be issued once the items have been received and inspected. Your refund will be issued within 7-14 business days of receipt.
• The refund will be issued to the credit card originally used to purchase the order. Any exceptions must be approved.
• If your credit card used to purchase the items has been cancelled we must be notified of this change. If we are not notified of a cancelled account the credit will be applied to that account and it is up to the bank (credit card company) to issue the check. We are not responsible for credits applied to closed accounts and will not issue a second type of refund.

RETURN POLICY FOR INCORRECTLY ORDERED ITEMS

• If you ordered an incorrect item, you can exchange your product for another type within 30 days of order date.
• No authorization for exchanges can be made after 30 days.
• The same condition guideline applies to the returned item. All returns for exchanges must be in new and resalable condition with all the original packaging, manuals, and accessories.
• Items that are damaged, used, or otherwise in non-resalable condition, cannot be returned for an exchange. This includes items with writing on the packaging boxes or products without boxes, or missing accessories and manuals.

RETURN POLICY ON DEFECTIVE PRODUCTS

• In order to return the defective product,  you must email us to obtain an RMA.
• You must request a return for the defective product within 7 days of the order date. 
 
CANCELLED ORDERS, REFUSED PACKAGES OR ADDRESS ERRORS
• We can only cancel orders that have not been shipped. If the order has already been shipped, we are not able to cancel the order.
• If a package is refused you will be refunded minus a 20% restocking fee and all shipping fees.
• If a package is returned due to an incorrect address you will be contacted. You will be able to have the package reshipped with the shipping fees recharged to your credit card. If you do not wish to have the package reshipped you will be refunded minus a 20% restocking fee and shipping fees.